Support
Returns & Refunds
We want you to be completely satisfied. If something isn't right, here's how to return it.
Return Windows by Condition
| Product Condition | Return Window | Eligible When |
|---|---|---|
| Brand New | 30 days | Unopened, sealed box - or defective on arrival |
| Open Box | 14 days | Defective, or significantly not as described |
| Used (Grade A/B/C) | 14 days | Hardware defect not disclosed in listing |
| Accessories | 30 days | Unopened or defective on arrival |
Items must be returned with all original accessories and packaging. Deliberate physical damage or misuse voids all return eligibility.
How to return an item
- 01
Start your return
Contact us via the Returns form below or email store@deedixtech.com with your Order ID and reason for return.
- 02
Get a return label
We will confirm eligibility within 4 hours and email you a return authorisation number (RAN).
- 03
Ship the item back
Pack the device securely and drop it off at the nearest courier. Free return shipping for defective or incorrectly described items.
- 04
Refund processed
Once we receive and inspect the return, a refund is issued within 3 business days to your original payment method.
Non-Returnable Items
- Digital products, gift cards, or software licences
- Items with broken seals that are not defective
- Devices reported as lost or stolen after purchase
Ready to start a return, or have a question about your refund?
Contact Support