Help Center
Frequently Asked Questions
Can't find what you're looking for? Contact our support team - we reply within 2 hours on business days.
Orders & Payments
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, and bank transfers. Stripe online checkout is coming soon - in the meantime, contact us to complete your order.
Can I modify or cancel an order after placing it?
Orders can be modified or cancelled within 2 hours of placement. After that, the order may already be packed. Contact us as early as possible.
Will I receive an order confirmation?
Yes - a confirmation email is sent automatically as soon as your order is placed.
Shipping & Delivery
How long does delivery take?
Standard delivery takes 2–5 business days within Nigeria. Express next-day delivery is available in Lagos. See our Shipping page for full details.
Is there free shipping?
Yes - all orders over ₦150,000 qualify for free standard shipping.
Do you ship internationally?
Currently we ship within Nigeria only. International shipping is on our roadmap.
Returns & Warranty
What is your return policy?
We offer a 30-day return window on all unopened or defective items. Used and open-box items carry a 14-day window. See our Returns page for step-by-step instructions.
Do products come with a warranty?
Brand new devices carry the manufacturer warranty. Certified used devices come with our 6-month DeediX warranty covering hardware defects.
My item arrived damaged - what do I do?
Photograph the item and packaging, then contact us within 48 hours of delivery. We will arrange a replacement or full refund at no cost.
Products & Conditions
What does "Open Box" mean?
Open Box items have been returned by a customer but are in excellent condition. Every open box item is inspected, tested, and re-certified by our team before listing.
Are used devices unlocked?
All phones listed as "unlocked" work on any network. Carrier-locked phones are clearly labelled.
How are used devices graded?
We use three grades: Grade A (like new, minimal signs of use), Grade B (light scratches, fully functional), Grade C (visible wear, fully functional). Grade is shown on every product listing.